General booking conditions

Hotel La Cala, with name Hotel La Cala 1963, S.L., offers to its customers (hereinafter “Customer”), online reservation service which allows you to book your stay at Hotel La Cala, since its computer accessing the website with the domain www.hotel-lacala.com (hereinafter “Site”).

Online reservation service Hotel La Cala, is subject to the general conditions (hereinafter, the general conditions of service of reservations), which are composed of the following sections:

1 – The general conditions of reservation and acceptance

Online reservation service Hotel La Cala, is subject to the conditions of service of reserves, which are complemented by Genereal conditions of access and use the Web, the customer should see through the section of the “notice legal / privacy policy “, prior to accessing this service and reservations will be accepted also by accepting the terms and conditions.

These conditions of access and use the web, may contain clauses that contradict the general conditions, in which case those take precedence over them.

To make an online booking a room at Hotel La Cala, will require that the customer accepts these general conditions. acceptance of conditions of service Genereal reserves, means the explicit, fully and without exception, all of these conditions in the version published by Hotel La Cala, at the time of client access to the web.

In no event shall Hotel La Cala, be liable for loss or damages of any kind arising from access and use booking portal.

2 – Data of the service

It proceeds to provide the client with the identification data of the service:

  • Name: Hotel La Cala 1963, S.L.
  • Registered Office: Ave. Marina Baixa 10. 03509. Finestrat. Alicante (Spain)
  • C.I.F.: B54910765
  • Tel 965854662
  • Fax: 965864453
  • Email: reservas@hotel-lacala.com

For any questions, feedback or incident, the customer shall contact the Hotel La Cala, whose details are above

The customer schedule is from 08.00 to 22.00 hours.

3 – Purpose of the reserve

The customer has the possibility through online reservation service Hotel La Cala, to select your reservation in response to the following:

  1. Number of persons and nights
  2. Picture of the room
  3. Description of the room, including its benefits (air conditioning, bathroom, LCD TV, etc.)
  4. Type of room (with sea views overlooking the sea side, interior, etc.).
  5. Room rate depending on the number of nights booked and the elected regime (tax included)

Hotel La Cala, makes every effort within its means to provide the information contained on the website truthfully and without typographical errors, as well as show pictures of the rooms in the most lifelike as possible.

4 – How to make a reservation

The procedure for making an online booking is made through the following steps:

Define the room: the customer must first define the characteristics of your stay at the Hotel La Cala, signaling the arrival and departure,  and number of persons.

Once all the parameters of your stay, the client moves to the next step by clicking on the icon.

Customer details: the booking form will request the customer’s personal DTOs and billing

Reservations will be confirmed when you provide a credit card (Visa, MasterCard, Maestro or Amex) and its expiration date and the Hotel La Cala, perform the office of the first night amount contracted. in the case that the data provided on the card is not correct and the hotel could not arrange collection of the amount, the hotel will contact the client via email or phone to fix it. in the case of not being able to contact the customer or that it does not provide a valid card data, the reservation is automatically canceled.

Confirmation: Once completed reservation order, the client will proceed to confirm your reservation order by clicking on the icon created for that purpose (“confirm reservation”)

Confirmed, will be communicated through the website itself reservation number so you can track it.

Also be sent an email with a description of the reservation and the data have been communicated personalesque. non-receipt of this message may be due to a temporary problem in the communications network or a typo in the email address supplied. In both cases, we recommend that you contact the Hotel La Cala

Print a copy of the reservation received and it will serve as proof of the contracted services and reservation. keep this bond until arrival at reception and show it as it is essential compo submission booking confirmation.

Remember, all people over 16 years, who will stay at the hotel, must have personal identification documents. Such documentation will be requested at reception on arrival.

5 – Payment of the reserve currency and taxes

Payment of the total amount is due upon arrival. by Decree 19/1997, the Valencian government, which approves the price system and reserves tourist accommodation, in Article 13, payment of the price, customers are required to pay the price of the contracted services in time and place agreed. the absence of agreement, it is understood that the payment be made in the same establishment at the time it was made to collect the bill, notwithstanding that it can demand payment in advance of services rendered.

Prices for each of the rooms are in Euros.

You always know the price and Room features prior to your reservation, seeing these detailed on the web.

The prices are with VAT included.

6 – Cancellation policy and / or rebooking

The cancellation by the customer of your booking, no refund is the amount contracted for the first night, the hotel charged for credit card provided, when booking in the following cases:

  • All reservations canceled less than 48 hours before arrival (counting the date of arrival at 12 am the day of arrival)
  • In case of no show. In this case, and as long as the client had hired more than one night, the remaining contract shall be automatically canceled night at 12.00 the day following the date of arrival.

7 – Security

Protect your personal and financial information is a top priority of Hotel La Cala. Therefore automatically encrypt all sensitive information sent between your computer and our servers.

8 – Time of delivery room

According to the decree of 11 February 19/97m of the law governing tourist accommodation in the Valencian Community, Article 7, it indicates that you can access the room from 16.00, and must leave the before 12.00 hours on day of departure, unless specific agreement with the accommodation. the establishment of their own accord, agree to try to have rooms ready before the scheduled time, as long as possible.

Legal Notice

The misuse or unauthorized use of the information contained in this website and any harm that may result in the property rights of the trademark Hotel La Cala, will result in legal action as deemed appropriate.

Laws and other documents and information contained in this site are for information purposes only.

Hotel La Cala is not responsible for any consequences or damages arising from such access or use of information, except for any actions resulting from the application of laws to which it is subject to the strict exercise of their skills.

Privacy

In accordance with Law 15/1999 of 13 December on the protection of personal data (Act), the data supplied by the user, be incorporated into an automated file, which will be used only wing pair described purpose. these will be collected through appropriate mechanisms, which only contain the fields necessary to provide the service required by the user.

I hereby give consent for their data to be used in commercial activities of the Hotel La Cala.

Hotel La Cala act with the utmost diligence in the use of these data, taking the technical security measures and legal regulations for protection.

The personal data will be treated with the appropriate level of protection, according to Royal Decree 994/1999 of 11 June, taking the necessary precautions to prevent alteration, loss, or unauthorized access by third parties who can be used for purposes other than those requested by the user. the personal data object of automated treatment may only be assigned, as stated in Article 11 of Law 15/1999 of December 13, for purposes directly related to the legitimate functions of the transferor and transferee with the consent of the affected.

 

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